Standard terms of sale are 50% upfront with the balance due upon product delivery, for all new customers. Once a credit review has been undertaken and a paying history is established we extend 30 days credit terms.

Depending on the detail and stitch count required, pricing may vary.  As a general rule you can expect to pay $15.00 per 1000 stitches.

I already have a good graphical image of the company logo.  Do I still need to pay for a new digitized logo, specific to embroidery?

Yes.  Unless you have a file in an embroiderer's format (ie. .dst, .dsb, .dat etc.) you'll need to have one developed off a good clean image you have on hand - preferably from a draw program such as Corel Draw or Adobe Illustrator, but most files will work as long as the resolution is high enough.

Yes, in most cases we can provide a completed (decorated) sample for your approval.  In many cases there is an additional charge for a small sample run of 1 or more pieces, depending on the item and the manufacturer. 

This will depend on the item and the location the product is being delivered to.  Most in-stock apparel & headwear can be turned around in as little as 5-7 business days plus transit time, providing no confirmation sample is required.  For non-apparel items turnaround is closer to 10 business days in production plus the appropriate transit time.  Times quoted are from artwork approval which typically adds another couple of days.  Expedited options are available for most products – additional costs apply.